This course introduces analytics tools to improve healthcare quality and processes. Topics include quality measures and indicators, project and change management, six sigma components, and lean. A majority of the course will focus on using data relevant tools, and techniques for each of the six-sigma phases: Define, Measure, Analyze, Improve, and Control (DMAIC). Define and measure phases start with a review of probability and distribution rules and various descriptive analytics tools. These phases also include development and application of process maps, flow charts, Pareto charts, relationship matrix, and written procedures. Analyze phase includes hypothesis testing and design of experiments. Improve and control phases include root cause analysis, statistical process control, and lean tools.

This course provides an introduction to the helping process in the context of a human service agency. There are two essential components to this course. The first examines the economic, social, and political forces that have shaped the development of human service organizations and their status today. It reviews the issues and obstacles involved in providing quality service to various populations in our society. The second major emphasis offers students the opportunity to review the basic elements of the helping process. Students examine the development of a professional working relationship with clients. They also learn what the process of helping includes. Emphasis includes the influence of personal experiences and values on prospective workers in the helping professions.

This field-based practicum is an entry-level field experience designed to assist Human Services majors in exploring career and vocational settings in which they can use and apply their knowledge and skills. The practicum is exploratory in nature, involves extensive student initiative in designing and implementing the practicum, and is conducted under the supervision of the practicum mentor. A supplementary objective of the practicum is to explore and assess possibilities for settings in which the student may engage in a Human Services capstone internship or ideas for a potential Human Services capstone project. NOTE: This practicum requires students to complete a 25-hour work experience at a college-approved practicum site. Registration for this course is by permission of Academic Affairs. Early registration deadlines may apply.

This project-based practicum is designed to assist Human Services majors in exploring career and vocational settings in which they can use and apply their knowledge and skills. The practicum is exploratory in nature, involves extensive student initiative in designing and implementing the practicum, and is conducted under the supervision of the practicum mentor. A supplementary objective of the practicum is to explore and assess possibilities for settings in which the student may engage in a Human Services capstone internship or ideas for a potential Human Services capstone project. NOTE: Students must follow college policy that all research activities which involve human participants, regardless of the level of risk foreseen, require review and written approval by the College's Institutional Review Board prior to the initiation of the activity.