This course provides an overview of the role of an operations manager in facility and venue management. Sustainable facility management includes maintenance, cleaning/housekeeping, engineering, heating, ventilation, and air conditioning (HVAC), utility usage management, budgets, security, crisis management/emergency management, and production. This course covers the general systems and processes related to the planning, programming, design, construction, and occupancy of facilities, including long-range, strategic and tactical planning, the relationship between facility planning and business planning, organization of sites, and buildings.

The purpose of this elective within the MSPM program is to enable students an opportunity to learn about the functions an operations manager provides and the different purposes of each function. In this course, students will explore the multidisciplinary roles of operations managers including budgetary obligations, performance management, and a variety of objectives to achieve in support of the organization's operational and strategic goals. The course will provide opportunities to integrate functions and processes such as determining resource requirements, risk analyses, and budgets, with similar functions required of an operations manager.

This course presents an overview of the various assistive technology service delivery models, assessment tools, legislation, funding, and assistive technology across the lifespan.

This course is about management theory and practice. It provides the opportunity to acquire the theoretical knowledge as well as the practical methods necessary to manage organizations in the public and nonprofit sectors. Embedded in this idea of management learning is the proposition that theory and practice of management are closely connected.