In-depth research project (conducting and analysis) under supervision of faculty member. Includes scholarly presentation of findings to faculty and other interested parties and preparation of manuscript suitable for publication in peer-viewed journal.

In-depth research project (conducting and analysis) under supervision of faculty member. Includes scholarly presentation of findings to faculty and other interested parties and preparation of manuscript suitable for publication in peer-viewed journal.

This course introduces analytics tools to improve healthcare quality and processes. Topics include quality measures and indicators, project and change management, six sigma components, and lean. A majority of the course will focus on using data relevant tools, and techniques for each of the six-sigma phases: Define, Measure, Analyze, Improve, and Control (DMAIC). Define and measure phases start with a review of probability and distribution rules and various descriptive analytics tools. These phases also include development and application of process maps, flow charts, Pareto charts, relationship matrix, and written procedures. Analyze phase includes hypothesis testing and design of experiments. Improve and control phases include root cause analysis, statistical process control, and lean tools.

This course provides an introduction to the helping process in the context of a human service agency. There are two essential components to this course. The first examines the economic, social, and political forces that have shaped the development of human service organizations and their status today. It reviews the issues and obstacles involved in providing quality service to various populations in our society. The second major emphasis offers students the opportunity to review the basic elements of the helping process. Students examine the development of a professional working relationship with clients. They also learn what the process of helping includes. Emphasis includes the influence of personal experiences and values on prospective workers in the helping professions.