PAUL 680 (07) - BiP-Competitive Intelligence Topics
BiP: Strategic Account Mgmt
Term: Spring 2025 - Full Term (01/21/2025 - 05/05/2025)
Grade Mode: Credit/Fail Grading
CRN: 56014
Start Date | End Date | Days | Time | Location |
---|---|---|---|---|
1/21/2025 | 5/5/2025 | R | 11:10am - 12:30pm | ONLINE |
Key Strategic Account Management :
A customer-centric strategy is vital in any business organization. Understanding and enacting key strategic account management (SAM) enables organizations to foster stronger, more resilient connections with customers, which promote immediate commercial opportunities and contribute to sustainable long-term growth and success that aligns with the customer’s goals.
Supporting a company strategy, student teams will identify, evaluate, and formulate a proposed collaborative customer partnership. Leveraging foundational strategic account management (SAM) concepts and approaches, such as voice-of-customer(VOC) methods, buy-sell hierarchy, value stream mapping, students develop a strategic account plan (SAP) for that customer account. Through the development of the SAP, the commercial team will focus on customer needs and interests to build a long-term relationship by assessing areas of high alignment with customer goals and creating increased value/satisfaction.