ADMN 898 (4BB) - Top/Hospit'y Ops & Fin.Metric

Durham   Paul College of Business&Econ :: Administration
Credits: 3.0
Term: Fall 2017 - E-term II (10/16/2017 - 12/12/2017)
Grade Mode: Letter Grading
Class Size:   40  
CRN: 17002
Special topics; may be repeated. Prereq: consent of adviser and instructor.
Section Comments: Full Title: Hospitality Operations & Financial Metrics.
Only listed majors in section: ANALYTICS, BUSINESS ADM M, BUSINESS ADM OL, BUSINESS ADM PT, BUSINESS ADMIN
Attributes: Online (no campus visits), EUNH
Instructors: STAFF

Times & Locations

Start Date End Date Days Time Location
10/16/2017 12/12/2017 Hours Arranged ONLINE
Additional Course Details: 

Students will apply this knowledge in a simulated hotel environment and take the exam to receive the designation of Certified Hotel Industry Analyst (CHIA).This course presents the principles of organization, management and decision models applied to the tasks and challenges of hospitality operations. Involves techniques of problem solving (including planning, organizing, staffing, communication, directing and controlling operations). Topics include: hospitality systems thinking-service design; service product lifecycle evolution and development; hospitality organizational structure and service system procedures; integrated hospitality operational diagnostics; and operational performance metrics.
Students will analyze various types of hotel industry data and make strategic inferences based upon that analysis and based on a comprehensive understanding of benchmarking and performance reports.