HM Operations & Fin Metrics
Durham
Paul College of Business&Econ :: Administration
Online Course Delivery Method: Online (no campus visits), EUNH
Credits: 3.0
Term: Fall 2021 - Half Term II (10/18/2021 - 12/13/2021)
Grade Mode: Letter Grading
Term: Fall 2021 - Half Term II (10/18/2021 - 12/13/2021)
Grade Mode: Letter Grading
Class Size:
40
CRN: 16592
CRN: 16592
This course applies principles of organization, management and decision models to the challenges of hospitality operations. These include problem-solving techniques related to planning, staffing, communications, and operations. Topics: hospitality systems thinking-service design; service product lifecycle evolution and development; hospitality organizational structure and service system procedures; integrated hospitality operational diagnostics; and operational performance metrics. Students apply this knowledge in a simulated hotel environment, taking the Certified Hotel Industry Analyst (CHIA) exam to receive CHIA designation.
Department Approval Required. Contact Academic Department for permission then register through Webcat.
Instructors: STAFF
Times & Locations
Start Date | End Date | Days | Time | Location |
---|---|---|---|---|
10/18/2021 | 12/13/2021 | Hours Arranged | ONLINE |