ADMN 827 (1ON) - Hospitality Operations & Financial Metrics

HM Operations & Fin Metrics

Durham   Paul College of Business&Econ :: Administration
Course Delivery Method: Online (no campus visits), EUNH
Credits: 3.0
Term: Fall 2021 - Half Term II (10/18/2021 - 12/13/2021)
Class Size:   40  
CRN: 16592
This course applies principles of organization, management and decision models to the challenges of hospitality operations. These include problem-solving techniques related to planning, staffing, communications, and operations. Topics: hospitality systems thinking-service design; service product lifecycle evolution and development; hospitality organizational structure and service system procedures; integrated hospitality operational diagnostics; and operational performance metrics. Students apply this knowledge in a simulated hotel environment, taking the Certified Hotel Industry Analyst (CHIA) exam to receive CHIA designation.
Instructors: Daniel Innis

Times & Locations

Start Date End Date Days Time Location
10/18/2021 12/13/2021 Hours Arranged ONLINE