Term: Fall 2020 - E-term I (08/10/2020 - 10/02/2020)
Grade Mode: Letter Grading
Times & Locations
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Course Description: Managing Conflict and Change
Change and conflict are inherent in any organization or community and affect personal and group dynamics and effectiveness. This course will explore the sources of conflict resulting from power and cultural shifts; changes in resources, organizational structure and leadership, and changes in demographics and group composition, and stakeholder expectations. The works and thinking of Kegan and Laskow Lahey, Kotter, Lewin, and the Thomas-Kilman Conflict Mode Instrument and others will guide the examination of various conflict styles and change processes and their impact on interpersonal and group relations, organizational effectiveness and health, client/constituent relations, and employee productivity and morale. Students will explore methods of conflict resolution, fostering collaboration, inclusive decision-making, communication, and mediation through active participation and analysis. Each week (Thursdays august 13-October 1) we’ll meet beginning at 6 pm on Thursdays on Zoom.