ADMN 827 (2ON) - Hospitality Operations & Financial Metrics

HM Operations & Fin Metrics

Durham   Paul College of Business&Econ > Administration
Credits: 3.0
Term: Fall 2019 - E-term II (10/14/2019 - 12/10/2019)
Class Size:   40  
CRN: 17396
This course applies principles of organization, management and decision models to the challenges of hospitality operations. These include problem-solving techniques related to planning, staffing, communications, and operations. Topics: hospitality systems thinking-service design; service product lifecycle evolution and development; hospitality organizational structure and service system procedures; integrated hospitality operational diagnostics; and operational performance metrics. Students apply this knowledge in a simulated hotel environment, taking the Certified Hotel Industry Analyst (CHIA) exam to receive CHIA designation.
Section Comments: Full Title: Hospitality Operations & Financial Metrics
Only listed majors in section: ANALYTICS PP, BUSINESS ADM M, BUSINESS ADM OL, BUSINESS ADM PT
Attributes: Online (no campus visits), EUNH
Instructors: Daniel Innis

Times & Locations

Start Date End Date Days Time Location
10/14/2019 12/10/2019 Hours Arranged ONLINE