ADMN 898 (4BB) - Top/Hospit'y Ops & Fin.Metric

Durham   Paul College of Business&Econ > Administration
Credits: 3.0
Term: Fall 2017 - E-term II (10/16/2017 - 12/12/2017)
Class Size:   30  
CRN: 17002
Special topics; may be repeated. Prereq: consent of adviser and instructor.
Additional Course Description: 

Students will apply this knowledge in a simulated hotel environment and take the exam to receive the designation of Certified Hotel Industry Analyst (CHIA).This course presents the principles of organization, management and decision models applied to the tasks and challenges of hospitality operations. Involves techniques of problem solving (including planning, organizing, staffing, communication, directing and controlling operations). Topics include: hospitality systems thinking-service design; service product lifecycle evolution and development; hospitality organizational structure and service system procedures; integrated hospitality operational diagnostics; and operational performance metrics.
Students will analyze various types of hotel industry data and make strategic inferences based upon that analysis and based on a comprehensive understanding of benchmarking and performance reports.
 

Full Title: Hospitality Operations & Financial Metrics.
Only listed majors in section: ANALYTICS, BUSINESS ADM M, BUSINESS ADM OL, BUSINESS ADM PT, BUSINESS ADMIN
Attributes: Online (no campus visits), EUNH
Instructors: Nelson Barber

Times & Locations

Start Date End Date Days Time Location
10/16/2017 12/12/2017 On-line course ONLINE